Privacy and Cookies

Privacy Statement

  • At IKEA We take your privacy very seriously and will only use your personal Information to provide the products and services you have requested from us.
  • This site is operated on behalf of IKEA by Voucher Express. Voucher Express are responsible for processing any orders placed on this site. For the purposes of current data protection legislation, IKEA are the Data Controller and Voucher Express are the Data Processor.

Information we collect about you

We may collect the following information about you when you visit our site:

  • Name, Address, Email Address, Telephone Number, Personal Message (if any)
  • We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's IP address, browser type, broswer version, pages of our Service that you visit, time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more information see our cookie policy.

How we use your Data

We will use your Data:

  • For the purpose of fulfilling your order
  • To provide and maintain our Services
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

How long we will keep your Data

We will only retain your Data in a form that identifies you for as long as necessary for each of the purposes outlined above.

Our Legal Bases for processing your Data

Your Data is processed by us:

  • To fulfil the contract to deliver the products and services you have selected
  • For our legitimate interests in relation to the management, operation and enhancement of our website
  • In the case of marketing and promotional material sent to you by email, on the basis of your consent

Who we share your information with

We disclose personal information to the following recipients:

  • Our service providers, these third parties have access to your Personal Data only to perform tasks on our behalf in relation to fulfilling your order and are obligated not to disclose or use it for any other purpose. They are;
  • Global Payments, The Observatory, 7 - 11 Sir John Rogerson's Quay, Dublin 2, Ireland. For the purposes of processing card payments. 
  • Mailjet, 13-13bis, rue de l’Aubrac – 75012 Paris, France. For the purpose of distributing email communications. 
  • PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA. PCA provide the address lookup service user on our website
  • Experian, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ. For the purpose of performing fraud checks. 
  • Public authorities  or judicial authorities (where disclosure is required by law or is necessary so that we can enforce our legal rights , or so that third parties can enforce their legal rights, or so that public authorities can exercise their functions in the public interest);

Where we transfer personal information to

We do not transfer your personal information, or store it, outside the European Economic Area (“EEA”).  

How to access or amend your personal information

Current legislation provides you with the following rights concerning your data.

a. The right of withdrawal

b. The right to be informed

c. The right of access

d. The right to rectification

e. The right to erasure

f. The right to restrict processing

g. The right to data portability

h. The right to object

i. Rights in relation to automated processing

If you wish to exercise these rights please use the contact details below. Depending on the legal bases for processing, all may not necessarily apply.

Automated Processing

We do not currently use automated decision making or processing systems in providing our products and services.

Children's Data

This website is not intended to offer services to anyone under the age of 16. If we become aware that we have collected Personal Data from children without verification of parental consent, we will remove that information from our systems. If you are a parent or guardian and you are concerned that your Children have provided us with Personal Data, please contact us.

Changes to our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

How to contact us

You can contact us using by using any of the contact details below

Email: dpo@voucherexpress.co.uk

Post: DPO, Voucher Express, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB

Cookies Policy

Who we are

This site is operated on behalf of IKEA by Voucher Express. Voucher Express are responsible for this website and processing any orders placed on it.

What are Cookies

A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. Cookies are used to make the website easier to use and to support the use of information and functionality provided whilst using the website. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.

Types of Cookies

Category 1: Strictly necessary cookies:

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, cookies services you have asked for; like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies:

These cookies collect anonymous information on the pages visited. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these types of cookies on your device.

Category 3: Functionality Cookies:

These cookies remember choices you make to improve your experience. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.

Cookies We use

The following cookies are used on our site.

Name Purpose Category Duration
__RequestVerificationToken ASP .Net security  Strictly Necessary Session
__utma Google Analytics  Performance 2 years
__utmb Google Analytics  Performance 30 minutes
__utmc Google Analytics  Performance Session
__utmz Google Analytics  Performance 6 Months
ASP.NET_SessionId ASP .NET session tracking Strictly Necessary Session
SERVERID Load Balancer Session Tracking Strictly Necessary Session

Google Analytics

We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Disabling and deleting Cookies

To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.aboutcookies.org or www.allaboutcookies.org. You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-to-control-cookies/, or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/

To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout

The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks.

New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.

You can set your browser to refuse any cookie or to alert you to when a cookie is being sent. This can be usually be done in your browsers security or privacy settings. However, if you choose not to accept our cookies, some of the features of our site may not work as intended.

You can also ask your browser to delete any cookies that may be stored on your device. This is usually found in your browsers delete history or privacy settings. If you delete cookies our website will not remember previous visits or any information previously entered.

Changes to our Cookie Policy

This policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

How to contact us

You can contact us using by using any of the contact details below

Email: dpo@cadburygiftsdirect.co.uk

Post: Data Protection Office, Cadbury Gifts Direct, Metcalfe House, 23H Kirkgate, Ripon North Yorkshire, HG4 1PB